Terms & Conditions



PAYMENT TERMS: All online orders are prepaid unless an open account has been previously established and remains in effect at the time of the order. Plush Prints accepts all major credit cards. We do not offer a COD payment option.

QUOTATIONS & ESTIMATES: Estimates are not necessarily the final price. These estimates are based on the information you provide and the pricing is only valid for 14 days from submission. We reserve the right to change the prices without notice at any time during the process.

TURNAROUND PERIOD: At Plush Prints  turnaround time refers to the number of the business days that we are processing the customer’s orders inside of our facility. Turnaround time does not mean or include shipping time, waiting for approval time, file correction time, or any other time period that customer’s job is being processed beyond services that we provide.

OVER & UNDER RUN QUANTITY (PRINTING ONLY): Due to the nature of the printing business and the machine used, Plush Prints reserves the right to provide customers with 10% over or under the quantity of the actual order. If exact order quantities are requested there will be a 10% premium for the prices quoted.

COLOR PROOF & COLOR MATCHING: Our equipment is calibrated on a regular basis and we are capable of matching our own proofs. Plush Prints uses the Pantone standard for color matching.

FILE REQUIREMENTS: We accept most major graphic files for both PC and Mac. At the time of order we will communicate with you on exact file requirements to produce your job.

EMAIL NOTIFICATIONS: Customer must use valid email address that allows our Order Department to contact the customer. If you do not receive our notification email due to an email setting, you must contact our office.

ORDER APPROVAL: To assure all jobs are produced correctly, we ask that all files be reviewed before submitting them to our online ordering system. Plush Prints is not responsible for any missing fonts, images or misspelling, or any other damages to the file during transfer to our system. It is the customer’s responsibility to verify all contents of their order before approving the order. Plush Prints is not liable for any damages resulting from violation of copyright laws or illegal use of trade names or logos. The customer guarantees the legal title of all matter submitted to Plush Prints.

CHANGE ORDERS: Due to the automated nature of online ordering system, there are limitations regarding changing the status/quantity of your order(s) however, if you contact us before your order has been processed, we may be able to assist you with your request.

RE-ORDERING: On line order information is maintained for 90 days in our database. If customer is planning to re-order the same job, we must receive a re-order within 90 days of the original order date. Any repeat orders that exceeds 90 days may result in new art required.

ORDER CANCELLATION: To cancel a placed order, you must notify our Order Department immediately before the order is processed through the system. We will not issue refunds once an order has been prepped or any process hereafter.

SHIPPING & DELIVERY: Delivery time and charges are not included in our estimate/prices. Plush Prints is not responsible for 3rd party’s delay or damages to the product during shipping.

CUSTOMER SUPPLIED SHIPPING INFORMATION: Plush Prints is not responsible for wrong shipping addresses or information that has been provided by the customers. It is customer’s responsibility to check the accuracy of shipping information. If a package is sent back to us due to incorrect shipping address, Plush Prints will ship the package again to the right address for additional shipping charges.

Postage rates: Plush Prints is not responsible for postal charges applied to sending proofs or other materials requested by customer. Customer is responsible for postal charges unless it is negotiated otherwise

COPYRIGHT & TRADEMARK INFORMATION: All contents available on this website, including but not limited to site design, text, graphics, etc. is the property of Plush Prints and/or third parties and are protected by intellectual property rights. Customer must not use, copy, reproduce, republish, upload, post, transmit distribute or modify the contents in any way, including in advertising or publicity pertaining to distribution of materials on this site, without Plush Prints’s prior written consent.

LIMITED LIABILITY: Plush Prints, its employees, or agents are not liable for any particular, incidental, act of God, delays, consequential damages whatsoever resulting from loss of data or profit whether Plush Prints was notified of these losses in advance.

Privacy policy: Plush Prints is committed to protect customer’s personal information. We do not share customer’s financial information with any third party or any other company however, for the sole purpose of delivering customer’s job; we may share mailing addresses with our affiliated companies. Customer’s information is only used for contact, billing, and shipping purposes. Customer’s credit card information is never stored by Plush Prints.

Indemnity: Customer agrees to defend, indemnify and hold harmless Plush Prints, its affiliates, employees, officers and, subsidiaries from all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or related to customer’s use of the site. Customer also certifies that he/she owns rights to or has a license to use the image(s) being reproduced as part of customer’s order.

State/city governing laws: Plush Prints is located in the state of Georgia. Therefore, laws of the state of Georgia shall govern any disputes regarding any transactions with Plush Prints and is subject to settling in the courts of jurisdiction located in Georgia.

Right to Subcontract: Plush Prints reserves the right to subcontract the whole or part of orders received from its customers via online system or any other ordering methods.

Disclaimer of Warranties: All sales are final as is. Plush Prints does not provide any warranty or services for the product(s) manufactured or sold by Plush Prints or affiliated companies.

Returns & refund: Please be noted that all orders are custom orders and there is no resell value for any return jobs therefore all sales are final. However, if there is any production related defects on the job you have received, we would be glad to assist you re-producing your job at no additional cost with the same shipping method. You must ship the entire quantity to us within three business days and contact our order department.

Right to Refuse Service: Plush Prints reserves the right to cancel or refuse service to any individual or companies with or without a cause at any point of time. Plush Prints reserves the right to charge the customer for any services performed on the job up to the point of cancellation. We reserve the right to refuse service without disclosing a reason. Prices are subject to change without further notice